InterviewFM

InterviewFM Support

Need assistance with InterviewFM? We’re here to help.

Contact support

Email us at: support@interviewfm.com

We usually aim to respond within two business days. Response times may be longer during weekends, public holidays or periods of unusually high demand.

When contacting us, please include:

  • A short description of the problem
  • Your device model
  • Android or iOS version
  • InterviewFM app version
  • The steps that caused the problem
  • Any error message displayed
  • A screenshot, if it does not contain sensitive information

For your security, never email us your password, authentication code, complete payment information, private API keys or unnecessary identity documents.

Account and login assistance

Contact us if you experience problems with:

  • Google login
  • Sign in with Apple
  • Email login
  • Accessing an existing account
  • Duplicate-account warnings
  • Logging out
  • Authentication errors

If InterviewFM tells you that an account already exists with another login method, sign in using the method originally used to create the account.

For security reasons, InterviewFM does not automatically merge accounts based only on matching email addresses.

Interview and audio assistance

Contact us if you experience problems with:

  • Finding an interview
  • Generating an interview
  • Adding an interview to a playlist
  • Audio playback
  • Mock-interview recording
  • Microphone permission
  • Transcription
  • Uploading a recorded answer
  • Generated feedback
  • Interview history

Microphone troubleshooting

If InterviewFM cannot access your microphone:

On iPhone

  1. Open Settings.
  2. Find InterviewFM.
  3. Enable Microphone access.
  4. Reopen the application.

On Android

  1. Open Settings.
  2. Select Apps.
  3. Open InterviewFM.
  4. Select Permissions.
  5. Allow Microphone access.
  6. Reopen the application.

InterviewFM requests microphone access only when you use a feature requiring voice recording.

Resume and job-description assistance

Contact us if you experience problems with:

  • Selecting a resume
  • Uploading a document
  • Unsupported document format
  • Resume processing
  • Job-description analysis
  • Missing or incorrect analysis results

Avoid emailing your resume unless our support team specifically asks for it. Remove unnecessary sensitive information before sharing any document.

Subscription assistance

If paid features are available, purchases made through Apple or Google are managed by the applicable store.

Manage an Apple subscription

Manage subscriptions on Apple

InterviewFM is currently free. There is nothing to buy in the application, and no subscription is offered at this time. The guidance in this section applies only to subscriptions purchased if and when paid plans become available.

Manage a Google Play subscription

Manage subscriptions on Google Play

Deleting the InterviewFM application or deleting your InterviewFM account does not automatically cancel an active store subscription.

Restore a purchase

If you purchased a subscription but premium access is missing:

  1. Confirm that you are signed in with the InterviewFM account used for the purchase.
  2. Confirm that your device is using the same Apple or Google store account.
  3. Open InterviewFM’s subscription or account section.
  4. Select Restore Purchases, where available.
  5. Restart the application if access is not updated.

If the issue continues, email support@interviewfm.com. Do not send complete card information.

Refund requests for App Store or Google Play transactions are generally handled by the store through which the purchase was made.

Delete your account

You can initiate account deletion inside the InterviewFM application:

Settings → Account → Delete Account

Follow the confirmation steps shown in the application.

Account deletion is intended to remove or anonymize associated information, including applicable profile data, preferences, playlists, interview history, resumes, recordings, transcripts and generated feedback, except where retention is legally or operationally required.

Account deletion cannot normally be reversed.

If you cannot access the application or encounter an error while requesting deletion, email: support@interviewfm.com

For security, we may need to verify that you control the account.

Remember: deleting your InterviewFM account does not automatically cancel an Apple App Store or Google Play subscription.

Report a privacy or security concern

To report a privacy or account-security concern, email: support@interviewfm.com

Use a subject such as:

Privacy Request – InterviewFM

or:

Security Concern – InterviewFM

Please do not include passwords, authentication codes or complete financial information.

For details about how InterviewFM handles personal information, read our Privacy Policy.

Report inappropriate or inaccurate content

AI-generated questions, transcriptions and feedback can sometimes be incomplete or inaccurate.

If you encounter problematic content, send:

  • The interview or feature involved
  • A description of the issue
  • The approximate date and time
  • A screenshot, if safe
  • The relevant interview identifier, if displayed

Do not include another person’s private information.

Application information